Shipping & Delivery

Last Updated: October 8, 2026

At Vevajoy, we aim to provide clear shipping information so you know what to expect before placing an order.

1. Shipping Destinations

We currently ship to:

United States
Canada
United Kingdom

2. Shipping Costs and Estimated Delivery Times

Destination	Shipping Method	Estimated Total Delivery Time	Shipping Cost (USD)
United States	Standard Shipping	7–14 business days	Free on orders of $49 or more; otherwise $5.9
Canada	Standard Shipping	7–14 business days	Free on orders of $49 or more; otherwise $5.9
United Kingdom	Standard Shipping	7–11 business days	Free on orders of $49 or more; otherwise $5.9

Estimated delivery times are calculated from the date your order is placed and include 2–3 business days for order processing. No additional processing time needs to be added.

Business days are Monday through Friday, excluding public holidays.

The applicable shipping charge is displayed at checkout before payment.

3. Order Processing

Orders are typically processed within 2–3 business days, including order verification, packaging, and shipment preparation.

Orders placed on weekends or public holidays begin processing on the next business day.

Processing time is already included in the total delivery estimates listed above. Orders are shipped from China.

4. Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to become available after dispatch.

If you have not received your shipping confirmation or need help tracking your order, contact support@vevajoy.com.

5. Shipping Delays

Delivery times are estimates rather than guaranteed arrival dates. Delays may occur due to customs clearance, severe weather, carrier disruptions, public holidays, or peak shipping periods.

If your order has not arrived within the estimated timeframe, please contact us. We will review its status and help resolve the issue.

6. Shipping Address Changes

Please check your shipping address carefully before completing your purchase.

If you need to correct an address, email support@vevajoy.com as soon as possible and include your order number and the correct address.

We will do our best to update the address before your order is processed or dispatched. Once an order has been processed or dispatched, address changes may no longer be possible.

7. Lost or Undelivered Packages

If your package appears lost, tracking stops updating for an extended period, or your order is marked delivered but you have not received it, please contact us.

We will review the tracking information and investigate with the carrier where necessary. If the package is confirmed lost or cannot be delivered, we will arrange an appropriate resolution, such as a replacement or refund, based on the circumstances and applicable consumer rights.

If tracking shows delivery, please also check with household members, neighbors, or your building’s reception while we investigate.