Contact Us
We're here to help.
Whether you have a question about sizing, shipping, returns, or your order, our team is happy to assist. For the fastest response, we recommend contacting us via email or using the contact form below. We will get back to you within 24–48 business hours.
1. Customer Support
support@vevajoy.com
Phone
+86 198 1657 5135
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Response Time
Within 24–48 business hours
2. Order Help
To help us assist you as quickly as possible, please include:
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Your order number (e.g. VJ1001)
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The email address used for your purchase
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A brief description of your question or issue
Providing these details helps us locate your order and respond more efficiently.
3. Helpful Links
You may find the answer you're looking for here before contacting us:
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Shipping Policy
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Refund Policy
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Privacy Policy
4. Business Information
Store Name
Vevajoy
Operating Address
Room 185, 1st Floor, Building 1, No. 1488 Pangjin Road, Wujiang District, Suzhou, Jiangsu 215000, China
Website
Thank you for choosing Vevajoy. We truly appreciate your trust and look forward to helping you and your pet enjoy every adventure together.