Privacy Policy

At Vevajoy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you place an order, create an account, subscribe to our emails, or contact us.

This may include:

Full name
Email address
Phone number
Billing address
Shipping address
Order history
Customer support communications
Payment information processed securely by third-party payment providers

We may also collect certain information automatically when you visit our website, such as:

IP address
Browser type
Device information
Pages viewed
Referral source
Website interactions
Date and time of visit

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Send order confirmations and shipping updates
Provide customer support
Improve our website, products, and customer experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send marketing emails when you have agreed to receive them
Analyze website performance and customer behavior

3. Cookies and Tracking Technologies

Vevajoy uses cookies, pixels, and similar technologies to support website functionality and improve your shopping experience.

These technologies may be used to:

Remember your preferences
Keep your cart and account functions working properly
Analyze website traffic
Improve website performance
Measure advertising effectiveness
Deliver relevant marketing content

Third-party services such as Shopify, Google Analytics, Meta, and advertising partners may also use cookies or similar technologies.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. How We Share Information

We do not sell your personal information.

We may share necessary information with trusted service providers who help us operate our business, including:

Payment processors
Shipping and logistics providers
Customer support tools
Analytics providers
Advertising and marketing partners
Fraud prevention and security services

These service providers may only access information needed to perform their services and are expected to protect your information.

5. Payment Security

Payments are processed securely through trusted third-party payment providers, such as PayPal and other supported payment gateways.

Vevajoy does not store or have direct access to your complete credit card information.

Payment providers maintain their own privacy and security practices.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce agreements
Maintain business records

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable laws.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Object to or restrict certain processing
Withdraw consent for marketing communications
Request a copy of your personal data

California residents may have additional rights under applicable California privacy laws.

Customers in the United Kingdom or European Economic Area may have additional rights under applicable data protection laws.

Canadian residents may also have rights under applicable Canadian privacy laws.

To exercise your privacy rights, please contact us at support@vevajoy.com.

8. Marketing Communications

If you subscribe to our emails, we may send you updates about:

New products
Promotions
Special offers
Brand updates

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

9. International Data Transfers

Because Vevajoy serves customers in multiple countries, your personal information may be processed or stored outside your country of residence.

When this occurs, we take reasonable steps to protect your information in accordance with applicable privacy laws.

10. Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.