Last Updated: October 9, 2026
Vevajoy is operated by Suzhou Weiyuejia E-Commerce Co., Ltd., a company based in Suzhou, China. In this Privacy Policy, “Vevajoy,” “we,” “us,” and “our” refer to this company.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://vevajoy.com, place an order, or contact us.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, and phone number
- Billing and shipping addresses
- Account information, if you create an account
- Order history, payment status, and transaction details
- Customer support messages and information you provide when requesting assistance
- Marketing preferences and consent choices
Payment details are submitted through the payment providers available at checkout. We may receive payment confirmations, transaction identifiers, and limited payment information needed to manage orders, refunds, and fraud prevention.
We may also collect information automatically, including:
- IP address
- Browser and device information
- Pages viewed and website interactions
- Referral sources
- Date and time of visits
- Cookie identifiers and similar technical information
2. How We Use Information
We use personal information to:
- Process payments and fulfill orders
- Arrange shipping and send order updates
- Manage returns, refunds, and exchanges
- Provide customer support
- Maintain and improve our website
- Detect fraud and protect our services
- Keep business records and meet legal obligations
- Send marketing communications where permitted
- Analyze website activity and measure advertising performance, subject to applicable privacy requirements
Certain information is necessary to process an order. If you do not provide it, we may be unable to complete your purchase or deliver your products.
3. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we process personal information on the following grounds:
- Contract: To process your purchase, deliver products, and provide order-related support.
- Legal obligations: To comply with applicable accounting, tax, and other legal requirements.
- Legitimate interests: To operate and secure our business, prevent fraud, and improve our services, where these interests are not overridden by your rights.
- Consent: For activities requiring your permission, such as certain marketing communications and non-essential tracking technologies.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies for shopping cart functions, preferences, security, analytics, and advertising.
Our website platform and third-party analytics and advertising services may collect information through cookies, pixels, or similar technologies.
Where required by applicable law, we obtain consent before using non-essential tracking technologies. Technologies strictly necessary to provide requested website functions may operate without that consent.
You can use any cookie or privacy preference controls displayed on our website to manage your choices. You can also control cookies through your browser settings. Blocking cookies may affect some website features.
If you need assistance managing your privacy choices, contact support@vevajoy.com.
Unsubscribing from marketing emails does not automatically change your cookie preferences.
5. How We Disclose Information
We may disclose relevant personal information to:
- Website hosting and platform providers
- Payment service providers
- Shipping and logistics providers
- Customer support and business administration providers
- Analytics and advertising partners
- Fraud prevention and security providers
- Authorities or other parties where disclosure is required by law or necessary to protect legal rights
We disclose information relevant to the purpose involved. Depending on their role, providers may process information on our behalf or under their own privacy notices and applicable law.
We may also disclose information in connection with a business transfer, such as a merger or sale, subject to applicable legal requirements.
6. Advertising and Data Choices
We may use advertising services to promote our products and measure campaign results. These services may receive information about your device, browsing activity, and interactions with our website.
Under some privacy laws, disclosures for targeted advertising may be classified as “sharing,” a “sale,” or targeted advertising even when no money is exchanged for the information.
Where applicable, you may request to opt out of the sale or sharing of your personal information or its use for targeted advertising by contacting support@vevajoy.com.
You may also manage relevant choices through privacy or cookie controls displayed on our website and settings provided by the advertising platforms you use. Browser and platform settings may apply only to the particular browser, device, or account involved.
7. Payment Information
Payments are processed through the third-party payment service providers available at checkout.
We do not store complete credit card numbers or card security codes in our store records. Payment providers handle payment credentials according to their own privacy and security practices.
We may retain transaction records and limited payment details necessary for order management, refunds, accounting, and fraud prevention.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Retention periods depend on the type of information, the status of your order or account, applicable legal requirements, and whether the information is needed to resolve a dispute or maintain required business records.
When information is no longer required, we delete or anonymize it. Information that must be retained for legal reasons is kept for the applicable period.
9. International Processing
Your personal information may be processed in China and other countries where our service providers operate.
Privacy laws in these countries may differ from those in your country of residence.
10. Your Privacy Rights
Depending on your location and the laws that apply, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Request a portable copy of your information
- Restrict or object to certain processing
- Withdraw consent
- Opt out of applicable sale, sharing, or targeted advertising
- Lodge a complaint with a relevant privacy regulator
You may object to the use of your personal information for direct marketing at any time.
To submit a request, email support@vevajoy.com with the subject line “Privacy Rights Request.” Using this subject line helps us identify your request but is not required.
We may need to verify your identity before responding. Rights may be subject to legal exceptions, and we will respond within the timeframe required by applicable law.
Where applicable, you may use an authorized agent to submit a request. We do not discriminate against customers for exercising applicable privacy rights.
You may lodge a complaint with the relevant data protection or privacy authority in your jurisdiction.
11. Marketing Communications
We send promotional emails where you have subscribed or where otherwise permitted by applicable law.
You can unsubscribe using the link in our marketing emails or by contacting support@vevajoy.com.
Opting out of marketing does not prevent us from sending necessary order confirmations, delivery updates, or responses to customer support requests.
12. Children’s Privacy
Our website is intended for adult shoppers and is not directed to children. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact support@vevajoy.com so we can investigate and delete the information where appropriate.
13. Security
We use reasonable safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.
No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
14. Third-Party Websites
Our website may contain links to external websites. Their handling of personal information is governed by their own privacy policies.
Please review those policies before providing information to an external website.
15. Updates to This Policy
We may update this Privacy Policy to reflect changes in our services, data practices, or applicable requirements.
The revised policy will be published on this page with an updated date. Where required by law, we will provide additional notice or obtain consent.
16. Contact Us
For privacy questions or requests, please contact us:
Business Name: Suzhou Weiyuejia E-Commerce Co., Ltd.
Brand Name: Vevajoy
Address: Room 185, 1st Floor, Building 1, No. 1488 Pangjin Road, Jiangling Subdistrict, Wujiang District, Suzhou, Jiangsu, 215299, China
Website: https://vevajoy.com
Email: support@vevajoy.com
We typically respond to general inquiries within 1–2 business days, excluding weekends and public holidays. Formal privacy requests are handled within the timeframe required by applicable law.