Returns & Exchanges

Last Updated: October 8, 2026

At Vevajoy, we want you and your pet to shop with confidence. If you need to return or exchange an item, please contact us for assistance.

1. 30-Day Returns & Exchanges

You may request a return or exchange within 30 days of delivery.

To qualify for a standard return or exchange, items must be:

Unused, unwashed, and free from pet hair, stains, odors, or damage
In their original condition, with all tags and original packaging
Accompanied by proof of purchase

Gift Cards and items clearly marked Final Sale are excluded from our voluntary return and exchange service, except where applicable law requires otherwise.

Damaged, defective, or incorrect items are handled under Section 2.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact support@vevajoy.com promptly, preferably within 30 days of delivery.

Include your order number and clear photos showing the issue. We will review your request and arrange an appropriate replacement or refund at no additional cost.

The 30-day notification period does not limit any statutory rights that apply.

3. Exchanges

You may request an exchange within 30 days of delivery. Standard exchanges must meet the eligibility conditions in Section 1 and are subject to stock availability. Damaged, defective, or incorrect items are handled under Section 2.

Please contact us before returning an item. We will confirm availability and provide exchange instructions.

For standard exchanges, customers are responsible for shipping the original item back and shipping the exchanged item to them. Any applicable shipping costs and price differences will be confirmed before proceeding.

If the exchange is due to a damaged, defective, or incorrect item supplied by us, we will cover the necessary shipping costs.

4. Return Shipping

Items returned for a refund or exchange must be sent to our designated return address in China.

For standard returns and exchanges, customers are responsible for return shipping costs, including international postage. If the return is due to a damaged, defective, or incorrect item supplied by us, we will cover the necessary return shipping costs.

Please contact support@vevajoy.com before sending an item back to obtain the designated return address and instructions.

We recommend using a trackable shipping service and retaining proof of shipment.

5. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the outcome.

If it meets the applicable refund conditions, we will issue your refund to the original payment method within 5–7 business days of receiving the item. Your bank or payment provider may require additional time to display the funds.

Original shipping charges are generally non-refundable for voluntary returns, except where the return is due to our error or applicable law requires a refund of those charges.

6. How to Request a Return or Exchange

Email support@vevajoy.com with:

Your order number
The email address used to place the order
The item you wish to return or exchange
Your preferred replacement item or size, if requesting an exchange
Details of the issue, if the item is damaged, defective, or incorrect

We will provide the appropriate instructions and confirm the return address.

Please send items to the designated return address provided by our customer support team.

7. Consumer Rights

This policy does not limit your statutory consumer rights. Conditions relating to Final Sale items, packaging, item condition, shipping charges, or timeframes apply only where permitted by applicable law.