At Vevajoy, we want you and your pet to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unused, unwashed, and free from pet hair, stains, odors, or damage.
- Returned in their original condition with all tags and original packaging.
- Accompanied by proof of purchase.
Please note: Gift Cards and Final Sale items are not eligible for return.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.
Please include your order number and clear photos of the item.
After reviewing your request, we'll provide an appropriate solution, which may include a replacement, refund, or other resolution at no additional cost.
3. Exchanges
We do not offer direct exchanges.
If you would like a different size, color, or style, we recommend placing a new order and returning the original eligible item in accordance with this policy.
4. Return Shipping
Unless the return is due to our error (such as a damaged, defective, or incorrect item), customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
5. Refund Processing
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–7 business days.
The time required for the funds to appear in your account may vary depending on your payment provider.
6. Non-Returnable Items
The following items cannot be returned:
- Gift Cards
- Final Sale items
- Items that have been used, washed, damaged, or are not in their original condition
7. Contact Us
If you have any questions about returns or refunds, please contact us:
Business Name: Vevajoy
Website: www.vevajoy.com
Email: support@vevajoy.com
Customer Support: We typically respond within 24–48 business hours.